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Refunds And Returns Policy

Refunds

Please choose carefully as Australia Lighting does not normally provide a refund, where you have simply changed your mind. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.

Items must be returned in 30 days.

Please note: The customer is responsible to arrange and pay for the return delivery if you have selected the wrong light.

If any damage to the packaging or light fitting/s has occured there be a 20% restocking fee applied.

To organise a return please call 03 9548 9200 or email info@australianlighting.com.au

Returns for Clearance Items, Made to order and Special orders

Regrettably, Australian Lighting will not accept any form of return/s if a customer is to change his/her mind on products classified as made to order, clearance or sale items.

Goods Damaged

If any goods arrive damaged, please contact us as soon as possible on 03 9548 9200.

We will arrange to have the damaged goods returned to a Australian Lighting Store and either arrange for a replacement of the goods or refund the price to you. Damaged goods must be returned in the condition received by you with all original packaging, accessories and/or manuals.