Refunds And Returns Policy
Please choose carefully as Australian Lighting does not normally provide a refund, where you have simply changed your mind or orderd a product incorrectly. We recommend you carefully preview any orders before adding them to your shopping cart, before proceeding with your order. If your purchase was made from our online store please contact 03 9548 9200 or [email protected] to arrange the return of your order, as a GRA number is required. Please note that any refund given would be less the original postage/insurance costs of sending the item (whilst we offer free postage for orders over $200, the actual postage amount would be deducted from the final refund).
Items must be returned within 30 days.
Please note: The customer is responsible to arrange and pay for the return delivery costs if you have selected a product deemed not suitable.
If any damage to the packaging or product/s has occured a 20% restocking fee will apply.
Certain items returned will also be subject to a 20% restocking fee, please check with us first.
To organise a return please call 03 9548 9200 or email [email protected]
Returns for Clearance Items, Stock Dump, Sale Items, Made to order and Special orders
Regrettably, Australian Lighting will not accept any form of return/s if a customer is to change his/her mind on products classified as made to order, clearance or sale items.
If any product arrive damaged, please contact us as soon as possible on 03 9548 9200.
We will arrange to have the damaged goods returned to a Australian Lighting Store and either arrange for a replacement of the goods or refund the purchased amount. Damaged goods must be returned in the condition received by you with all original packaging, accessories and/or manuals.